![]() The bot is not a sales person! Human contact is highly valuable, especially when you deal with highly-qualified leads, which is definitely the case when retargeting abandoned carts. The thing is, with the ShopMessage Messenger bot, agents often need to jump in the conversation to cover the "human" part of the sale. This way, MNML easily re-engages with potential customers. This process re-opens the dialog and drives people back to the Shopify check out page, thus increasing sales. MNML's retargeting strategy to recover abandoned shopping carts mainly consists in auto-sending messages via Facebook, using ShopMessage, one of Gorgias's partners. ![]() When most of your growth relies on social networks and when re-marketing happens on Facebook, you need a solid integration between support and social media. Migrating to Gorgias to better address Social Media Not only did Gorgias offer the ability to perform Shopify actions from the help desk, but it also allowed them to manage Facebook Messenger within the same dashboard, thanks to a native one-click integration. So he started to look for a new solution and came across Gorgias in April 2018. On top of that, Ian Anderson spotted a lack of integration with their e-commerce platform, Shopify. They found it not too intuitive and hard to navigate on. However, agents started to complain about Zendesk. The choice was made by default, knowing the popularity of this software. ![]() So they hired an in-house team of agents and invested in their first support platform: Zendesk. With the soaring of sales well beyond initial forecasts, the company decided to invest in support. The choice of Zendesk, the help desk "by default" It quickly became very clear that they should start using a help desk, not only to enjoy the magic of using macros instead of copy-pasting messages, but also to gather and manage support on “non-classic” communication channels. ![]() He was typing out emails from scratch, over and over again, copy-pasting some classic answers to common questions, which became overwhelming and confusing at the same time. Any ambiguities in the interpretation of this policy shall not be construed against the drafting party. When the company first started, Ian Anderson - the Operations Manager - was the only one doing support, using a classic mail app on his laptop. No clause within this policy can override your legal rights, however an invalidated clause does not invalidate the entire policy. MNML Fashion complies strictly with the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) in cases of defective product. Retain the wooden box shipped with your product, as this is considered part of the product and must be part of a return. Good condition does not cover minor defects, or any issue pertaining to the wooden look of the product. MNML Fashion guarantees their products to be fit for purpose, durable, and in a good condition.We reserve the right to change this policy at any time.The customer must pay for delivery and processing Change of mind returns are at your own cost.Proof of delivery must be provided, otherwise delivery will be assumed to have been 6 business days from date of dispatch.To qualify for change of mind returns, products must be returned in their original packaging, in a condition fit for resale, and must not have been damaged between the period the customer received the product and the point where MNML receives the product.Subject to the rest of this policy, if you are not completely satisfied with your order, you may contact MNML within 14 days of receipt of the item and receive in store credit for the purchase price of the product, less delivery, postage, and any third party processing fees.MNML Fashion stands behind the quality of its products and therefore offers a 14 day change of mind guarantee on all in store items.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |